Cyber Security, artificial intelligence, innovation and risk
By Joneil Palenzuela, Senior Advisor and Peter Morichovitis, Principal Advisor, Procurement Office and Professional Advisory
In an era where technology is rapidly evolving, local governments in Queensland face a unique set of challenges and opportunities. Adapting to the evolving landscape of Information and Communications Technology, (ICT), especially in cybersecurity, AI and innovation, requires a strategic approach. To address community needs and manage risks, local governments in Queensland should consider focusing on the following areas as part of an overarching ICT strategy for the future.
Strategic Planning and Vision
To effectively harness the power of ICT, councils should develop a comprehensive long-term strategy aligned with their overarching goals. This involves creating an innovation roadmap that outlines timelines, budgets, and milestones for AI implementation and other technological advancements.
Talent and Skill Development
A critical step is to review current ICT staff capabilities and operational practices. Investing in continuous training for ICT personnel ensures they remain across emerging technologies and cybersecurity threats. Attracting and retaining skilled professionals through competitive salaries and career development opportunities is equally important.
Collaboration with Stakeholders
Forming partnerships with accredited technology vendors and cybersecurity experts can provide valuable insights and resources. Collaboration with other local governments and state agencies allows for sharing best practices and strategies, fostering a more resilient ICT framework.
Regulatory Compliance and Standards
Compliance with data protection regulations and adherence to cybersecurity standards are non-negotiable. It’s essential councils follow industry best practices for ICT governance and risk management, ensuring alignment with Commonwealth, State, and corporate guidelines.
Multi-layered Cybersecurity Measures
Implementing a multi-layered security approach, including firewalls, intrusion detection systems, and encryption, is crucial. Regular risk assessments and system updates help mitigate vulnerabilities. Additionally, having a well-defined incident response plan ensures preparedness for potential cyber-attacks.
Leverage AI and Automation
AI tools can significantly enhance operational efficiency and decision-making processes. Developing ethical guidelines for AI use, focusing on transparency, accountability, and privacy, ensures these technologies are implemented and used responsibly.
Resilience and Recovery Planning
Building ICT systems with resilience in mind, such as incorporating redundancy and regular backups, is essential. Councils should maintain an ICT risk register and regularly update their policies, procedures, and technologies based on emerging threats and lessons learned.
Community Engagement and Education
Educating the community on cybersecurity risks and best practices through workshops, seminars, and online resources is vital. Promoting digital inclusion ensures all community members have access to digital tools and training, fostering inclusive participation, reducing the digital divide and promoting inclusivity in government services.
By adopting these strategic steps, Queensland councils can effectively manage the risks associated with ICT and AI, while leveraging these technologies to enhance service delivery and operational efficiency.
If you need assistance with your ICT procurement and implementation activities, please contact Peak’s Procurement Office specialists - Joneil Palenzuela jpalenzuela@wearepeak.com.au or Peter Morichovitis pmorichovitis@wearepeak.com.au