Course Outline
Download Full Course Outline (PDF)Overview
Managing upwards does not necessarily mean managing a poor manager who has unclear expectations, poor feedback, etc. It can mean encouraging your manager through demonstrating empathy and assertiveness, communicating clearly, etc.
It can be a challenge to manage community expectations, which at times can be unrealistic and very demanding. This workshop will help participants to manage both sets of expectations.
Topics
- Challenges in managing upwards
- Delegating upwards and sideways
- Dealing with difficult people
- Communicating clear expectations
- Wants and needs: yours and theirs
- Prioritising work and timeframes
- Managing your time and stress
- Showing assertiveness & empathy
- Building collaboration with others
- Case studies and skills practice
Upcoming Dates:
Call Peak Training to book your workshop. (07) 3000 2148