Course Outline
Download Full Course Outline (PDF)Who should Attend?
This program has been specifically designed for local government. It can be used across all sectors of council and is therefore a great choice for middle to senior managers, supervisors, team leaders and customer service representative. It is also suited to any staff member whose role requires negotiation with others.
Learning Outcomes
- Acquire tools for negotiation planning
- Develop the ability to negotiate for positive outcomes
- Create maximum value solutions
- Communicate skilfully and persuasively
Short Course details
| Short Course Topics | |
|---|---|
| Introduction to a negotiation | |
| Role and responsibilities of the negotiator | |
| The Negotiation Flow Chart | |
| Skills and characteristics | |
| Identifying opportunities | |
| Planning and research | |
| Process considerations | |
| Power, negotiation motives and tactics | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements. | |
| Fees & Inclusions | |
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Our training course will include:
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Upcoming Dates:
17 October 2024, 9am-3pm
Virtual Classroom (Inhouse available)
10 December, 9am-3pm
Virtual Classroom (Inhouse available)
25 February 2025
Virtual Classroom (Inhouse available)
8 July 2025
Virtual Classroom (Inhouse available)
6 November 2025