Course Outline
Download Full Course Outline (PDF)Who should Attend?
Emotional Intelligence (EI) is best defined as the ability to identify and manage emotional information in oneself and others and to focus energy. This course is suited to employees who need the tools to be emotionally intelligent in the workplace, navigating through organisational change and complex issues. Participants will gain advanced problem solving skills, implement solutions and use a range of interpersonal tools to elicit desired change in the workplace.
Learning Outcomes
- define, address and identify emotional intelligence
- identify the benefits of emotional intelligence
- define self-awareness and management
- practice self-regulation, selfmotivation and empathy
- understand, use and manage your emotions effectively
- identify and develop positive coping strategies
- relate emotional intelligence to the workplace
- successful communication (verbal and non-verbal)
Short Course details
| Short Course Topics | |
|---|---|
| what is Emotional Intelligence? | |
| self-management, awareness, regulation, motivation | |
| empathy | |
| three skills of Emotional Intelligence | |
| emotion perception | |
| emotions to facilitation thinking | |
| regulating emotions | |
| communication | |
| social management/responsibility | |
| benefits of EI | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements. | |
| Fees & Inclusions | |
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Our training course will include:
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Upcoming Dates:
14 March 2025
Virtual Classroom (Inhouse also available)
16 June 2025
Virtual Classroom (Inhouse also available)
15 September 2025
Virtual Classroom (Inhouse also available)