Course Outline
Download Full Course Outline (PDF)Who should Attend?
All employees have the opportunity to learn new skills to deal with confrontational people. Specifically, employees who work in the ‘coal-face’ of customer service i.e. customer service representatives, local laws officers, compliance officers, library staff, waste transfer workers, environmental workers etc will gain essential skills for job confidence and proficiency with this course.
Learning Outcomes
Participants will gain the essential skills needed for managing conflict.
Short Course details
| About the Course and Course Topics | |
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It’s understandable that the 21st century has been coined the ‘Age of Rage’. With ongoing pressures in work, social, financial and our personal lives, learning how to manage confrontational people is an essential skill. By teaching the skills of effective listening and responding, participants will learn how to neutralise anger for mutual benefit. Specifically, participants will learn:
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| About the Trainer | |
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David Contarini is a dynamic and accomplished facilitator. David’s career started from humble beginnings as a physical education teacher to delivering engaging content in the leadership, events, sports management, road safety education & health and wellness sectors. David holds a master’s degree in management and Diplomas in Teaching and Events Management. David is Founder and Head Counsellor of Better Man Counselling – a private counselling practice for men in Brisbane. |
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| Duration & Location | |
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Our standard structure for this workshop is One full Day (6 hour) or Half Day (3 hour) options and can be delivered in any metropolitan or regional area of Queensland |
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| Fees & Inclusions | |
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Please contact Peak Services for course fees or a proposal for onsite/in house training. |