Course Outline
Download Full Course Outline (PDF)Who should Attend?
As a managers, you will deal with conflict situations both as a mediator (to help resolve conflicts between others) and as a participant (when you are in conflict with someone). These situations can be complex and difficult to manage.
Learning Outcomes
- Understand the nature of conflict and ways to manage it
- Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques
- Define negotiation and discuss the process of negotiation
- Define mediation and the process of mediation
- Define facilitation and the process of facilitation
- Discuss problems that may arise through negotiation, in particular, balance and power and its connotations
- Explain the importance of working in groups as a means of learning how to deal with group conflicts
- Explain ways if understanding and dealing with different types of conflict or crisis
Short Course details
| Short Course Topics | |
|---|---|
| Types of conflict (Personal/ Interpersonal/group) | |
| What causes conflict | |
| Personality and conflict | |
| Methods of handling conflict | |
| Communication in conflict resolution | |
| Conflict management | |
| Understanding conflict responses | |
| Negotiating | |
| Mediation | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements. | |
| Fees & Inclusions | |
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Our training course will include:
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Upcoming Dates:
TBA
Virtual Classroom (Inhouse Delivery Available)