Course Outline
Download Full Course Outline (PDF)Who should Attend?
All staff who want to strengthen their communication skills and enhance their ability to interact confidently with others.
This program will enable you to establish or review your current communications strategy, to ensure all staff are kept informed whilst providing a service to encourage them to contribute to the improvements in Council.
Learning Outcomes
- Improved relationships at work
- Increased awareness of communications and the workforce
- Strategies for managing difficult people and/or situations
- Improved communication skills
- Language or Effective Action
Short Course details
| Short Course Topics | |
|---|---|
| Improving relationships and performance within the workforce | |
| Managing difficult people and/or situations | |
| Communication skills | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements. | |
| Fees & Inclusions | |
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Our training course will include:
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