Course Outline
Download Full Course Outline (PDF)We can spend hours on a new Customer Service Strategy using lots of effort, time and budget, but at the end of the day, the most impressive results come from the smaller changes and tweaking the good that is already there. The challenge is to know what to tweak!
This workshop will demonstrate how to get the biggest benefit with the least amount of effort and shine your council into Superior Customer Service.
Course Topics
Our course topics include:
- How customers see you
- The 80/20 rule for customer service
- Initiative and empathy
- Changing the ‘experience zones’
- Engaging customers
- AC/DC – service steps
- Watch your language
- The real needs of a customer
- Handling complaints
- Turning customers into business allies.
Upcoming Dates:
Call Peak Training to discuss. (07) 3000 2148